Supplied audio gear!! Especially clones

    We want to supply the very best install possible regardless of what gear is brought to us. Some of the biggest issues we encounter is that customers do not know exactly the product works that they buy on-line and bring to us.  A modern head unit (radio) has hundreds functions and they all operate a bit differently. 
    A great example is some clone radio's have the ability to do Bluetooth, but not Bluetooth audio. That means you can use the phone to make calls but not play your music out of it.  Another great example is one that occurred today.  We had a customer that purchased a clone radio developed by Rosen Entertainment.  This radio provides steering wheel controls but does not provide cel-phone control from the steering wheel, only from the touch screen on the radio. 
    I usually go through a 5 minute process to explain to customers when we install his/her radio that some of the features may not work exactly like they think they will.  When they buy the product from a store that installs it they can usually give you insight to how the piece operates and maybe even let you play with it right there on the display. 
    If you are a retailer, please let the customer know that when they supply product the expectations of how the product works his or her sole responsibility (it does not matter they will still be made at the retailer that installed it).  That is not an excuse to install the product improperly, or give a bad demo but keep them fully informed.
    If you are a customer, please, please know what you are buying before you buy it.  In fact, just buy it from a brick and mortar retailer (real store) that you trust and have them install it.  That way you can let them take full responsibility of your happiness, if you do not you are tying the hands of the only person that actually wants to help you. The rest of the people just want to make a little money and ship a box out of the factory. 
     One store, one responsibility, one happy customer. The cheapest deal is rarely the best deal.  I see more angry internet customers then happy ones.

Patrick-